Why does Integrations fail?
Thursday, 08 June 2023 22:18

Systems integration is a complex process that can be difficult to achieve correctly. Often, when trying to integrate different systems, difficult problems can arise to solve.

    Recurrent problems in integration processes:

  1. Data incompatibility.
  2. Communication failures.
  3. Security issues.
  4. Integration of different systems and languages.
  5. Poor Technical Support.

Some of the reasons why failures can occur during system integration are:

  • Data incompatibility: Each system can use different formats and data types, making it difficult to integrate data from different systems. If the data is not converted correctly, errors and failures arise.
  • Communication failures: Communication between different systems is difficult to achieve, especially if the systems use different communication protocols or if there are network problems. If communication fails, systems will not be able to exchange information correctly.
  • Security issues: Integrating systems increases the risk of security breaches, especially if proper security measures are not taken. If unauthorized access to systems is allowed, data can be compromised, and systems will be vulnerable to attacks. The encryption of the data that travels in the messaging is essential when translating personal data or means of payment.
  • Integration of different systems and languages: Each system can have different processes that use different languages and are also hosted in different locations.
  • Poor Technical Support: To avoid these problems, Technical Support, and the ability to react immediately become relevant variables:
    • Research the level of support offered before purchasing software. Make sure you understand what kind of support will be provided and how issues will be handled in the event of a failure.
    • If you have problems with support after purchase, please contact the vendor to explain your concerns and request a solution.
    • If the vendor is unable to provide adequate support, the operation of the software will become a headache.
    • These types of software are difficult to manage and preferably seek support in Spanish and with trained local technicians.
    • Technical support must provide fast and efficient solutions supported by transaction traceability information. If your system does not have online traceability for each of the transactions, it will be difficult to search for errors in a timely manner.

  • Systems integration is a complex process that requires careful analysis and planning to achieve successful integration. If done correctly, great benefits can be achieved in terms of efficiency and productivity, but if they are done incorrectly, serious problems can arise.

    In addition, if you buy poorly supported software, integration becomes more complex, and you face various issues, such as:

    • Wasted time and productivity: If you're having problems with the software and can't get the help you need from support, you can waste a lot of time trying to fix the problem on your own. This can affect your productivity and delay the delivery of important projects.
    • Errors and Glitches: If the software is having problems and support is not available to help you, you may not be able to fix the problems properly. This can lead to errors and glitches in the software, which could affect your ability to perform important tasks.
    • Additional costs: If support is poor, you may need to hire an outside expert to help you troubleshoot problems with the software. This can significantly increase costs and reduce the benefits you expected to make when purchasing the software.
    • Frustration and discontent: If the support is poor, you are likely to feel frustrated and unhappy with the purchase of the software. This could affect your relationship with the vendor and your willingness to purchase software from them in the future.

    Contact us and meet EMBSWITCH, which will help you integrate applications in a simple and reliable way.